FAQ

Here is an overview of frequently asked questions. Maybe an answer to your question is already among them!

FAQ

Bekijk hier een overzicht aan veelgestelde vragen.
Misschien staat een antwoord op jouw vraag er al tussen!

About Kaldi

What are your opening hours?

Kaldi Koffie & Thee's main office is open Monday through Friday from 9:00 am - 5:00 pm. During these opening hours we are available by phone and email.

The Kaldi shops each have their own opening hours. Want to know what time a Kaldi near you is open? View the specific shop page here.

Where are the shops located?

Kaldi has 20+ locations throughout the Netherlands. An overview of all Kaldi locations can be found on this page.

How can I contact you?

We are available Monday - Friday from 9 a.m. - 5 p.m.

You can reach us via:

Phone: 038-466 93 38
E-mail: klantenservice@kaldi.nl

Where are you located?

Kaldi Koffie & Thee has 25 stores in the Netherlands. Click here for an overview of all our locations.

Our main office is located at Popovstraat 70 in Zwolle, the Netherlands. For other contact details, please refer to ourcontact page.

What is Kaldi?

Kaldi Koffie & Thee is a Dutch franchise formula that has allowed all of the Netherlands (and even beyond) to enjoy the tastiest coffee & tea since 2000.

About orders

How to place an order?

Placing an order is very easy and fast through our webshop. Add your product to the shopping cart, go through the steps of the checkout process and pay safely via iDeal, PayPal or Credit Card, among others. When you order on weekdays before 15:00, we will ship your order the same day!

Of course, you're also welcome to visit your lokal Kaldi store to buy our products! Our experienced baristas can offer you personalized advice on the products so you know right away that your purchase is right for you.

I would like to receive the coffee beans ground, how do I do that?

Would you like to receive your coffee beans ground? Then we would be happy to grind it for you.

In the online store, you can add the grind when you add the product to the shopping cart.

It is important that you click on the shopping cart that is behind the grind before proceeding with shopping or checkout.

In the picture, the button is indicated in the red square.

Have you already ordered and did you find out that the grind is incorrect or would you still like to add a grind? Call us or send an email to info@kaldi.nl with your order number, the desired grind and which coffee the grind is intended for.

How to pay the order?

All our payments are processed through Mollie. We accept iDeal, Klarna Back Payment, Paypal and Mister Cash Bancontact.

When will the order be shipped?

We will ship your order ASAP upon receipt of payment. We try to process orders received before 3 p.m. on the same working day. If a product is unexpectedly out of stock and therefore not available within 1-3 business days, we will contact you.

How long is the delivery time?

In general, your order will be delivered to your home or the indicated DPD parcel point within 1 or 2 working days. It is possible that a product you ordered is (temporarily) out of stock. In that case we will always contact you by e-mail or phone to inform you of the longer delivery time.

Do you charge shipping costs?

Within the Netherlands, with an order value of € 35.00 or more, we charge no shipping costs*.
Under € 35.00, shipping costs are € 6.70.

For deliveries to Belgium, Germany and Luxembourg, you pay shipping costs regardless of the order value.

For delivery to Belgium, shipping costs are € 8.36.
For delivery to Germany, shipping costs are € 8.66.
For delivery to Luxembourg, shipping costs are € 11.24.

I want to use my right of withdrawal, how does it work?

Each order is subject to a withdrawal period of 14 days to return the product without giving reasons, starting from the day of receipt of the product by or on behalf of the addressee. The product can only be returned unused and, if possible, in its original packaging. Ground coffee can unfortunately not be returned. Machines must be returned unused and in their original packaging.

Kaldi shall reimburse all payments made by the consumer, including any delivery costs charged by Kaldi for the returned product, promptly but within 14 days following the day on which the consumer notifies it of the withdrawal. Unless Kaldi offers to collect the product itself, it may wait with repayment until it has received the product. For repayment, Kaldi will use the same means of payment that the consumer has used, unless the consumer agrees to another method. The refund is free of charge to the consumer.

To return a product, please address:

Kaldi koffie & thee

Afd. Retouren

Popovstraat 70

8013 RK Zwolle

For returning the order, the return costs are at your own expense. We advise you to return machines and expensive items insured.

We stellen het op prijs als je een mail stuurt naar info@kaldi.nl zodat we weten dat we een retour kunnen verwachten.

I received an incorrect or defective product.

This is, of course, very annoying! Please send a mail to info@kaldi.nl with your order number and we will solve it for you.

Have you received a broken item? Please email along a picture of the label and a picture of where the product broke.
Did you receive the wrong product? Please email a photo of your entire order.

Once we have received your email with the corresponding photo, we will look for an appropriate solution.

I have not received my order, what should I do?

We know that it is very annoying when your order says delivered, but you haven't received a package.

To ensure that you still receive your order, we ask that you follow these steps:

Check with your neighbors to see if they received your order.
Is your package not there? Download and fill in the formulier onderzoek DPD . Mail the completed form and your order number to klantenservice@kaldi.nl.
- We need the form in order to initiate an investigation with DPD.
We will start an investigation at DPD to find out what happened to the package.
Since this can sometimes take a very long time, so we will send the order to you again as soon as we receive the form.

Formulier onderzoek DPD

Do you have other questions about your order? Then please contact us.

What countries do you ship to through the webshop?

You can place an order in the webshop if the delivery address is in the Netherlands, Belgium, Germany or Luxembourg.

We can send an order to a number of other countries within Europe. To find out if we can send Kaldi products to you, please send an email to info@kaldi.nl. In the email, please indicate which products are involved, how much you would like to receive per product and the address to which the order should be sent. We will then see if we can send the order.

If we are able to ship your order, you will receive an invoice from us with a payment link. Please note that shipping costs are charged regardless of the order value. Once we have received your payment, we will ship your order.
If it is not possible to ship the order, we will get back to you via email.

Service & Warranty

Where can I go for service and warranty on purchased products?

For service and warranty, please contact one of theKaldi stores near you or you can contact our customer service.

Service numbers manufacturers

For questions about machines and appliances within the stated warranty period, you can also contact the relevant manufacturer directly. They will ask you for serial numbers and purchase dates, please keep these handy. You will find the serial number on a sticker on the device (bottom or back) or on the original packaging.

Technical service Electrolux (AEG)

Phone number: 0172-468468